Catherines Reviews
Based on 20 customer reviews and online research, catherines.com has a consumer rating of 1.1 out of 5 stars, indicating that most customers are not satisfied with Catherines.
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Top Reviews
I had been to Westminster, CO store to purchase 10 pants, and a few dress tops and thought they were drop dead gorgeous, and the manager at that store was very helpful and friendly. Then I came back to the same store a week or so later, and decided to return a few pairs of pants and exchange them for other ones. I came into the store with my mask on, and was told, "You need to back up" in an ugly tone by the cashier with dark hair, whom I was told Miranda, who was a keyholder and cashier. She treated me as a sick person. I was not sick and I was wearing a mask. I backed up as she said, and waited and was not helped. She did not tell me it will be just a moment. She made me stand there for several minutes without saying anything and messing with her paperwork. I asked her if she knew how long the wait would be, and was told, "NO, when I'm ready". As I scooted up some when there was no one in front of me, she said, "YOU NEED to scoot back" again in a yelling tone. I was appalled. I scooted back again for the 2nd time, and she said it again a third time. I know how to social distance and wear a mask as no one was standing in line in front of me and the register had a face guard across the desk. I was treated like a sick criminal person. I told her that she didn't have to be so rude and she said, "If you smart off at me again, I will call the police. I got scared of her and left the store, because she was sturring up so much drama with me for no reason at all. I had never even met her before and I have been a customer with Catherines for a long time. I left the store angry, and then went to the Lakewood, CO store. I bought several pairs of pants there and then told them what happened at the Westminster, CO store, and the lady there called over to that store to get her name, and told Miranda at the Westminster store while I was standing at the register that I was going to report her to corporate, and told her to notate something I did. I didn't do anything to her. She refused to wait on me. I also wanted to buy an extra pair of pants at the Lakewood store, and was told I couldn't do that because she had already closed the register while I was still in the store with no warning. She didn't even ask me if I wanted to buy anything before she closed the register. There is not nearly the selection of clothes to order online and there are more nice looking clothes at the Westminster and Lakewood store. I didn't ever get ahold of the store manager of the Westminster store where the employee made threats at me. It was very irritating. How could you treat someone like they are a criminal or a sick person when all I wanted to was buy some clothes. It's a shame because now I don't have a catherines store to shop at anymore. They used to have a Catherines in Aurora, CO and closed that one down because of leasing issues as I was told. The Westminster store has very nice pretty selection of clothes but are so rude to me. How could they do this to someone? It should not be allowed period. I never have this experience at other stores I shop at. It's ridiculous how they can just discriminate against someone for no reason. I would like to get a hold of a district manager over these stores. I'm scared to shop there anymore because she threatens to call the police on me if I tell her she is being rude. Now I can't shop there even though I love their clothes. I can't get a hold of the store manager over that store. I have no way of knowing when she is working and scared I might get the lady again who threatened to call the police on me because I told her she was being rude. She is a drama queen, and targeted me to pick on when no one else was in the store. I can't believe your company would allow this to happen. That is harassment, and running off business. Your company makes money from people who buy clothes and she should have never refused service to me and threatened me the way that she did. I don't appreciate it, and I plan to take this to corporate.
I ordered a pair of pants on 2/19, they shipped on 2/23. It's now 3/17 and no delivery. One "tracking" link leads to a non-existant FedEx number; another says it's been waiting for USPS since 3/2. Emails to their "customer service" have yielded ZERO information, just "we apologise, be patient." I will be calling my credit card to dispute this charge. I will never, ever purchase anything from them again. SO disappointed
Customer Reviews (20)
I've ordered many things from Catherine's through the years. On June 10th I ordered 2 e-cards ($100. And $! 50.00) gave her e-mail address... did everything that was asked. One June 17th. They still haven't sent the e-cards to her. I've called them 3 times, each times on hold for over 1 hour. Today's wait was 1 and 1/2 hour! Today on line it showed I ordered it on June 16th. Why the change? Who knows! They have no explanation! They don't care...
I have been a loyal shopper for 10+ years. Since they went to online only, the service is deplorable. I am now on my third week waiting for the order to ship. After holding for 35 mins to speak with someone, I was told I can't cancel the order until I get it and have to pay $10 to do it - and they had no insight into the status of the order. Done.
I just know that it's no way that I can order from Catherine's, not until they do away with the high shipping costs.
I waited on customer service phone line for 52 min. I sent 5 emails only to receive a mass generated email. I am going to my bank to get my money back. I haven't received any products or service. I suggest you all do the same. I snap shot my phone time while waiting for customer service.
It's been 30 days since I placed my order online. The expected arrival date has come and gone. Last week it took me 47 minutes to speak to someone on the phone to only be told hopefully you'll get it soon. If planning a trip don't use Catherines.com if you need it any time soon..
I ordered something that was in stock on 4/23. By 5/5 my item was still listed as not shipped. I called to cancel the order on 5/5. After 45 minutes on hold, I was told I could not cancel the order because it was in process. I sent an email to Customer Service on 5/5 Requesting that the order be cancelled. On 5/10 the item finally shipped and customer service responded on 5/12 that they can't cancel it. So I couldn't cancel an order that took 5 additional days to ship after my request to cancel. Now I have to pay to and from shipping for an item I don't need because the event I ordered it for already happened. It's not worth the aggravation to do business with this company. I was a loyal customer for many years. Now they charge huge shipping fees and their customer service is non-existent. Lane Bryant has my business now and I'm very happy with my service, shipping fees, and shipping times. Don't waste your time or money on Catherine's. If I could give a zero rating, I would.
I have ordered many things from Catherines and the other lines they are now attached to, but now the shipping costs are cost prohibitive. I made up an order for $100 and the shipping would have been $20! That's not worth it.
I purchase two swimsuits from Catherine's. They sent a huge size pair of capri's that I DID NOT order! I have called the company 5 times, Was on hold twice for 30 minutes, once for an hour and 15 minutes and was actually hung up on at one point. I have emailed twice. They have yet to respond! Their customer service is awful. They deserve negative stars. I will probably never receive the swim top I ordered or will not be reimbursed because they will not answer the phone or emails! I wished I had read reviews prior to ordering! Save yourself time and money! Do NOT order!
I ordered a package of womens underwear on 4/7/21 and as of today 4/26/21 (21 days later) I do not have my package. Customer service tells me I choose the CHEAP delivers service the U.S.A. postal Service...$14.99 for a small package of nylon underwear. Customer Service says it is not them... she said the post office doesn't work on Saturday and Sunday. That's news to me. I have Saturday delivery here. I WILL NEVER PURCHASE ANOTHER ITEM FROM CATHERINES UNLESS HELL FREEZES OVER.
I paid for overnight delivery. They charge me for overnight delivery. My package arrived several days later. When I went to process a return, it's an order not found, even though the order was showing in my order history. They initially were not going to refund the extra part that I paid for overnight delivery, but they ultimately agreed to credit me a small portion of the extra charge. On top of it all, they charging $9.99 "return label fee. The person I spoke to at customer service treated me like I was trying to beat them out of something when I questioned the return label fee. In looking closely, their return policy does reference a return label fee, but it does not give a price. There is no way I would've ordered something knowing it would cost me $10 to return it. I will NEVER order from this company again
Orders not being processed, much less shipped, after 2 weeks; order placed and not showing up in account even after several days; 70 minutes on the phone today trying to sort out when my orders will ship ended up with being transferred back into the queue after being told there was an issue with "credit." This is bs as I paid with a debit card and it still hasn't made it's way to my bank account, in which there is more than ample money to cover the expense. But wait, the same debit card has been used time and again by Catherine's with no problem. So, the transfer back to the phone queue was clearly to get me off the phone because no one knows what the hell they're doing. I've been a Catherine's customer, in-store and online, for many years - 15? Up to now, my experiences were always very satisfying. No more money for them now!
No wonder they are out of business. They sent me a 40% off and when I placed my order, it didn't take off the 40%. I called 15 minutes later and they said they couldn't do anything about it. NEVER WILL I SHOP WITH THEM AGAIN AND WILL BE RETURNING MY ORDER.
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